THE MOST IMPORTANT MOMENT IN OUR STORY
For four decades, we’ve built this dream together as husband and wife, keeping you cosy through every winter.
To keep our doors open beyond this milestone, we’re holding our 40th Anniversary Sale with up to 80% off—your support today is the lifeline our family needs to carry on.
Richard & Helen
Yes — today only, we offer free UK shipping on all orders.
No hidden fees, no surprises at checkout. You'll see the full breakdown before you pay.
No, we are selling out the final batch of this collection. Once an item is sold out, it won’t be restocked.
Processing: 24–48 hours (Friday evening orders start Monday)
Delivery: 3–5 business days via premium carriers
Total shipping time = processing time + shipping time.
We’re working around the clock to get your order to you as quickly as possible.
Please note: that due to the holiday season, local carriers are experiencing higher-than-usual volumes, which may result in a slight delay. We kindly ask for your patience during this busy period.
Once your order has been confirmed, you’ll receive a confirmation email with your order number.
To track your order, simply visit our Order Tracking page and enter your order number or email address.
You may return items within 30 calendar days of receiving your order.
Please note:
Return shipping costs are the customer’s responsibility
Approved refunds will be issued to your original payment method
For full details, please review our Return Policy page.
If you experience any issues or have questions, visit our Contact Page to connect with our support team. We’re here to assist you promptly.
We ship across the UK with Royal Mail Express for fast and reliable delivery. Enjoy free standard delivery on all orders.
We guarantee you’ll love the quality even more in person than you do online. If it’s not your favourite, return it for a full, no-quibble refund.
At Richard & Helen, your satisfaction comes first. We offer a30-day return period. Feel free to return any item within30 days if you are not completely satisfied.
Seamless and stitch-free design for effortless elegance, all-day freedom of movement, and unmatched comfort.
